Computer Troubleshooting
Diagnose slow performance, startup problems, software errors, update issues, unexpected behavior, and common Windows workstation problems.
Reliable Technology Support Without a Managed IT Contract
Get priority access to practical on-site and remote technology support for the computers and systems your business already uses. Priority Business Support starts at $395 per location per month and includes two support hours for up to 10 computers.
From $395 per location/month · 2 support hours included · Up to 10 computers · 3-month minimumPriority scheduling is provided during regular service hours and remains subject to availability.
Support Before a Small Problem Becomes Downtime
Your Business May Not Need Managed IT. It Still Needs Someone to Call.
Many small businesses do not need a large managed-services agreement, a permanent help desk, or another complicated technology contract. They need dependable access to someone who already understands their environment and can help when a computer, printer, application, account, or existing network stops working properly.
Priority Business Support gives qualifying Miami businesses a defined amount of technical support each month, priority scheduling, and a simpler way to request help. It is designed for day-to-day support and troubleshooting of existing technology, not for unlimited service or major infrastructure projects.
One Straightforward Monthly Plan
Priority Business Support
- Two hours of technical support per billing month
- Remote or on-site assistance based on the issue
- Priority scheduling during regular service hours
- Coverage for up to 10 approved business computers at one location
- Support for common peripherals and existing connectivity
- Clear approval before additional time or project work begins
Subject to availability.
Parts, replacement components, hardware, software, licenses, subscriptions, and third-party charges are not included.
Starting at
$395
Per location, per month
Check Plan EligibilityThree-month initial minimum. After the initial term, the plan continues month to month and may be canceled before the next renewal. Included hours expire at the end of each billing month and do not roll over, accumulate, transfer, or have cash value.
Practical Day-to-Day Assistance
Support for the Technology Your Business Already Uses
Included time can be used for practical troubleshooting, configuration, and assistance involving approved business devices and existing systems. The exact response may be remote or on-site depending on what is required.
Printers & Business Peripherals
Assist with existing printers, scanners, displays, docks, and other common peripherals that stop connecting or working as expected.
Applications & User Setup
Help install, configure, update, or troubleshoot approved business applications and assist with routine user or workstation setup.
Email & Account Access
Assist authorized users with common email, password, sign-in, synchronization, and account-configuration problems when the account and provider allow access.
Existing Network Troubleshooting
Investigate connectivity problems involving the existing router, switches, access points, Wi-Fi, printers, or connected computers. New network design, installation, expansion, and major equipment replacement are quoted separately.
Technology Guidance
Provide practical recommendations when a device, application, or existing setup needs to be repaired, replaced, upgraded, or handled as a separate project.
10
Approved business computers
One location. Two support hours per month.
Defined Coverage
Up to 10 Business Computers Per Location
The starting plan is intended for a single business location with up to 10 approved laptops or desktop computers. Covered devices are identified when the plan begins so both parties understand the environment being supported.
Existing printers, scanners, network equipment, and common peripherals may be assisted within the included support time, but they do not turn the plan into unlimited support for every connected device at the property.
Businesses with more than 10 computers, multiple locations, servers, specialized systems, or unusually complex infrastructure may require a customized support plan.
Faster Access Without Empty Promises
Priority Scheduling, Not a Guaranteed SLA
Priority Business Support requests are scheduled ahead of standard non-plan requests whenever possible during regular service hours. Response time depends on technician availability, location, the type of problem, and whether the issue can be handled remotely or requires an on-site visit.
The plan does not include 24/7 coverage, guaranteed same-day service, guaranteed resolution times, or a formal service-level agreement. We communicate availability clearly and prioritize active plan clients within our real operating capacity.
Subject to availability.
Support Is Different From Project Work
Major Installations and New Infrastructure Are Quoted Separately
Priority Business Support is designed to troubleshoot, maintain, and assist with an existing technology environment. It is not a substitute for a separately scoped installation, migration, recovery, or infrastructure project.
Not included in the monthly plan
- Design or installation of a new business network
- Network expansion, modernization, or replacement projects
- Structured cabling, electrical work, or low-voltage installation
- New office technology buildouts or multi-device deployments
- Security camera or NVR installation projects
- Server, cloud, domain, or large-scale email migrations
- Major computer migrations or fleet-wide upgrades
- Data recovery, disk cloning, or digital-evidence services
- Cybersecurity incident response, forensic investigation, or attacker attribution
- Continuous monitoring, remote device management, or managed IT services
- 24/7 support, guaranteed response times, or SLA coverage
- Hardware, replacement parts, software, licenses, subscriptions, or third-party charges
- Work on devices or systems that were not disclosed or approved for support
If a support request reveals the need for project work, we will explain the recommended scope and provide separate pricing. No additional work begins without your approval.
A Support Plan Built Around Your Actual Environment
Getting Started
- Step 1
Tell Us About the Business
Share your location, number of computers, normal operating hours, current technology, and the kinds of problems your team typically encounters.
- Step 2
Confirm Plan Eligibility
We review the size and complexity of the environment and confirm whether the starting plan is the right fit. Larger or specialized environments may require custom pricing.
- Step 3
Identify the Supported Devices
We establish the location and approved computers covered by the plan so support requests can begin with useful context instead of starting from zero.
- Step 4
Request Help When You Need It
Contact Miami Tech Emergency when an included issue appears. We determine whether remote or on-site support is appropriate and schedule the request with priority.
Priority scheduling is subject to availability during regular service hours.
Designed for Small Businesses That Depend on Technology Every Day
Priority Business Support is a practical fit for professional offices, property teams, retail businesses, restaurants, small warehouses, and other Miami organizations that rely on a manageable number of computers but do not need a traditional managed IT contract.
Good fit
- One physical business location
- Up to 10 primary computers
- No internal full-time IT employee
- Existing technology that occasionally needs professional support
- A preference for predictable monthly access instead of searching for help during every problem
- A need for priority scheduling without paying for an enterprise support agreement
Subject to availability.
May require a custom plan
- More than 10 computers
- Multiple offices or service locations
- Servers or specialized line-of-business infrastructure
- Frequent support requirements
- Continuous monitoring or management requirements
- Formal compliance, response-time, or SLA obligations
Pricing Transparency
Know What Is Included Before the Plan Begins
The starting price is $395 per location per month for qualifying environments with up to 10 approved computers and two included support hours. The final monthly price is confirmed before enrollment based on the number of devices, locations, infrastructure, and expected support needs.
Additional support time, parts, licenses, third-party services, and separately scoped projects are not included in the monthly price. When additional work is recommended, you receive the scope and price before deciding whether to proceed.
General Liability Insured
Miami Tech Emergency carries general liability insurance. A Certificate of Insurance (COI) is available upon request for commercial projects and vendor approval.
Google Reviews
Over 20 years of hands-on technical experience.
Leave a Google Review (opens in a new tab)Clear Scope Before Additional Work
Additional time and project work are explained and approved before they begin.
FAQ
Frequently Asked Questions
Priority Help When Your Business Needs It
Stop Searching for a Technician Every Time Something Goes Wrong
Tell us about your business, location, number of computers, and current technology. We will confirm whether Priority Business Support is the right fit and explain exactly what your monthly plan would cover.
Plans start at $395 per location per month. Three-month initial minimum. After that, the plan continues month to month and may be canceled before the next renewal. Enrollment and priority scheduling are subject to availability.
Tell Us About Your Business
Include your business location, number of computers, normal operating hours, and the technology issues your team most commonly encounters.
Chat with us on WhatsApp
Call us at (305) 873-0480
Text us at (305) 873-0480
Miami-Dade & Broward Service Areas
We provide on-site computer repair across Miami-Dade and selected Broward cities, with availability confirmed by schedule, distance, and service type.
Miami-Dade
Brickell- Downtown Miami
- Wynwood
- Coral Gables
- Doral
- Kendall
- Coconut Grove
- Miami Beach
- North Miami
- Miami Lakes
- Miami Springs
- Hialeah
- Westchester
- Aventura
- Sunny Isles Beach
- Bal Harbour
- Surfside
- Bay Harbor Islands
- Pinecrest
- Cutler Bay
- Homestead
- Medley
- Sweetwater
- El Portal
Key Broward cities
- Fort Lauderdale
- Hollywood
- Pembroke Pines
- Miramar
- Davie
- Plantation
- Weston
- Sunrise
- Coral Springs
Nearby neighborhoods may also be available. If you're not sure whether your location is covered, call us and we'll confirm the best option for your area.
Call us to check availability